Telkom is a complete *******!!!!!!

I opened my first cell phone contract in December with Telkom and I was told that my fee would be R249 per month for 1gig Data and 100 minutes, this was an online application so that person called me back to verify all my details etc. I made it very clear that I don't want an open account and then if and when the data or minutes is done then its done I don't want an option to top up as I want a fixed amount of R249 being debited from my account each month.

Every month there has been inconsistencies with the debit amount and I changed my banking details so I called in to ask them to change it and I was told that because we were already in April the debit details will only change for May so I would need to do a manual payment which I did and obviously because I changed banking details there would be insufficient funds in the old account as I did a manual payment.

I then get a bill last week for R1200 as they debited my account and there was insufficient funds which I told the operator would happen and therefore the manual payment, I am not liable for all of those fees plus a R500 spend limit which I didn't even know I had!!!!!

When i queried the R500 they said to me my 1gig data was up and therefore the spend limit kicked in which is exactly the account I did not want from the beginning! I have a Vodacom sim as well as this Telkom sim and I asked the operator a question because I don't understand this.. when I check my Vodacom balance I am told you have 50mb available to use until end of May for example so I know I only have 50mb. When I checked my data with Telkom I was told you have 8000mb available which will expire end of May so in my mind this is what is available to me and I should use it before the end of May.. then I use it and I get billed for it saying well actually if you use it you need to pay for it.. then why the hell say the data is available and will expire?????? No one can answer this question for me and I was told a supervisor will call me back in an hour... I am still waiting a week later.

I now get a sms to say the matter has been resolved yet no one called me so I wasn't sure what resolved meant so I called back again now and again the operator cant answer my questions and tells me because I used the data I am liable for it and because there was insufficient funds in my account I am also liable for that amount even though I called in before the debit date and did the manual payment.

A complete ******* I would not recommend anyone to take out a contract with them and I will certainly spread the word!