1 reviews | Active since Sept 2015
Telkom is a company of ******
I received an sms last night informing me that my account would be debited on 30/10/2015 with an amount of R256.96 which is stupid as I have set up a cap on my account of R170.<br> <br> Managed to eventually get hold of the call centre (after waiting longer than it took Michaelangelo to paint the Sistine Chapel). They check on their system and tell me oh they can't see anything and not to worry about it as it must be a \system bug". That answer is simply not good enough. You can't send out smses and then say they don't matter.<br> <br> The Pavilion branch was just as useless. After having to explain basic mathematics to the blank faced store assistant ie that R256.96 is more than R170 and therefore should not be possible she told me it must be prorated charges after I had already informed her that I had been prorated last month<br> <br> Telkom remains the worst mobile operator I have ever dealt with and quite simply if they bill me more than R170 at the end of this month I will cancel the contract for non performance on their part and will lay ******** charges of ***** for misapropriation of funds that they are not legally allowed to claim (expense cap in place).<br> <br> Awaiting stupid autoresponder"""
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM150897 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM150897 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
