Telkom is a circus of clueless agents!!!

On the 4th December this month my Telkom contract line was cut off by Telkom without any consultation and communication from them. As a monthly contract client I'm really disappointed and angered about their terrible service.

On the 4th of December last week I called in to enquire about my network coverage that was giving me problems, only to find out my account is suspended. An agent by the name of Blessing during the call of me waiting to get my matter resolved hung up on this happened 4th December @08:25 which the call lasted 11min 34 seconds. I then called in again at 08:37 the call lasted 3min 39seconds with a very rude agent whom I asked her for her name I didn't get at first to spell her name for me, but with an attitude she asked why I then explained to her I need to know whom I'm speaking to then she rudely hung up on my ear. I fail to understand if these agents even are competent enough and if they know what customer service entails regarding clients who pay their salaries. In the midst of all these I called in again at 09:55 a very polite and understanding Isaac logged an unsuspension on my line to unsuspend and I was told I should wait 24hrs max for my line to be restored the following day. This was on the 4th December still to date nothing is being done or my lines restored.

The agents are clueless and know nothing when questions are asked. There's no cohesiveness among the management and the agents to help clients who pay their services and their salaries. There's absolutely no respect for their clients no follow up on their side for good customer service.