Telkom is a CIRCUS

I have never come across a more ***********, inbred, brain dead imbeciles like the employees at Telkom's customer call centre.. I had a Telkom Line at a residence I lived at last year. I moved out from the residence in August 2017 and took my modem and telephone with me. In September 2017 a Telkom consultant phoned me regarding my account and I told them i had moved, that I will not be using the line, and they can close it. The consultant I spoke to said it was fine and will make a note to cancel my line. Come January 2018, and the threatening smses come rolling in telling me my account is overdue for over 4 months and I am going to be handed over. So I climbed onto the phone and phoned your call center and a consultant by the name of Rene Adams answered. I explained the situation to her, and she informed me just to fill in a back dated cancellation form and mail it back to her with my ID and personal details and she will escalate the issue and have this overdue account dealt with. After that, nothing, and i mean absolutely nothing happened to my account. The threatening smses kept on rolling in, and at that point my account was handed over to a debt collecting agency, who I then called to explain the situation to them. They informed me that they needed Telkom, specifically Queen of procrastination, Miss Rene Adams, to contact them regarding my account and put a halt on the handing over process since my account was on review. This was not done. It seems Miss Rene Adams' aspirations for running for employee of the months are somewhat missing, just like her work etiquette, because every time I have tried to call her, she is not available or not at work. I have sent her several emails to ask if she had received my cancellation forms and details and if this had been followed up, to all of which I got ONLY ONE reply from her: and I quote

"Morning I sent it to MY TEAM LEADER"

I don't know who her team leader is, but I can only imagine that they are even more *********** than Miss Adams at doing their job, and thats really saying something. It seems customers are not a priority at Telkom. I wonder, Telkom, Do you employ the absolute worse of the lot when conducting interviews? I can imagine Miss Adams CV must have been 2 sentences long, with the last half being completely capitalized just like her "professional" response to me. Telkom, please put Rene at the back, where she can stir the coffee and the tea, and fill up the kettle, and find someone COMPETENT to deal with my account. It has now been a year since I have moved out of the residence where the line existed, and 8 months since I sent the back dated cancellation form. Sort out my account like I was promised it would be. I am not paying a cent for the 4 months that my account was charged, whilst I was not even living at the residence. Get your clowns in order at that circus you are running, train them to respond to clients punctually and with professional etiquette, and hire staff who are more committed to their work and providing service of a high quality.