Telkom is a ****.

On the 25th of January 2024, I received an email from NuDebt threatening legal action and claiming that their client, Telkom, has made numerous attempts to contact me. These alleged written and verbal attempts were apparently failed due to my apparent non response. I responded to the mail on the 26th of January requesting proof of the failed attempts.

I made payments on the 29th and 31st of January 2024 to the account number given to me by NuDebt using the reference number they had sent. On the 5th of February I received an invoice reflecting the amounts demanded for January and the amount due for February. When I enquired about this amount yesterday, 13 February, the billing department gave me a reference number, and email address to the payment allocation team. On the 14th of February 2024, I received an email from Nudebt threatening adverse listing for amounts due as instructed by Telkom. I responded with the proof of payments made in January and stated that I had made requests to their Whatsapp line for a callback which I am yet to receive.

Throughout this entire debacle Telkom has not once contacted me regarding the arrears for January nor have they done so regarding the latest bill yet I am receiving threats from their Legal counsel who dares not to contact me either. I am appalled by the service and false accusations that Telkom has made to their legal and collections team.