Telkom is a bunch of ********

Telkom charged me for a device that was meant to be free with the contract, I went to the telkom store that confirmed I was incorrectly charged. I then called the contact centre and filed a dispute. The agent I spoke to said I will be refunded to my bank card within 5days. This dispute will stay open for 14 days, We still got no response from Telkom to the time I called them and they stated the dispute was not resolved and I asked to have the call escalated, spoke to a supervisor that told me she couldn't do anything for me. Called a week later and I was told that the resolver did try and call me however I didn't answer. However there was no call from Telkom. On the call I was told I will get a call within 3 days, still no call. And no refund. Telkom does not want to process the refund because I got another bill. I was told with October bill they will take the amount for the contract and refund the rest. This was the biggest lie as they debited my bank account again and still no refund!!!!!