Telkom is a bunch of *****

So on Friday 7 December 2018, Telkom mobile went down at about 6pm. This was the last time that I was able to connect and go online. I had 2.3G of data which was expiring at midnight and I was doing everything in my power to be able to go online, which included putting my sim in another device. At this point I confirmed with family members on Telkom mobile if they were experiencing the same problem, to which they confirmed that they are also unable to go online. I was not even able to call 180 from my device by this time and was only able to get through to Telkom Saturday morning and then logged a query at approximately 7:42 and received ref: ********** 6: All I asked was that I be refunded that 2.3G for at least 24hrs. Today I received an sms from Telkom on 12 Dec 2018 at stating that my query has been resolved. After which I called in to Telkom and the agent advised me that the system says that I was online during this time! So please tell me in Jesus name how was I online when the rest of the telkom users could not go on??? The last I was only was approximately 17:55 when I put a status on whatsapp. I can even provided you with Telkom numbers that could also not go online for most of the weekend! SO TELKOM REFUSES TO REIMBURSE MY DATA BECAUSE I WAS THE ONLY SOUTH AFRICAN ABLE TO GO ONLINE DURING THIS PERIOD! Funny how every December Telkom has problems and tries to find ways around it not to reimburse their clients! Telkom used to be the best but now you just as bad as the rest of the networks, we should just call you CELL T!