Telkom is a bore

There was an attempted theft on my friend's car and so I lost my bag with my belongings inside, including my cellphone. Next day I went to Telekom in Game City(Durban) and they would not assist with suspension of the sim cards and sim swaps because, "I had to do it myself because they did not have a phone, it got ****** during the looting."When I got home I then borrowed a phone and called Telekom myself to block my numbers and phones.

I then went to Telekom Selgro and was assisted efficiently there with no problems whatsoever. At the time I only wanted to one sim swap just so people could get a hold of me and so I asked that they do not unsuspended my contract numbers but only my prepaid number.

Today I went back to Telekom and went to Windermere Telkom and got zilch help when I tried to do sim swaps and unsuspended my numbers. I got to the agent and asked her for assistance and shame she was nice but was not able to assist at all. She went to enquire with the lady at the back and she told her that there was a number I had to call myself for sim swaps/unsuspensions and that it only worked during working days. I then told her that, that couldn't be the truth because at Telkom Selgro I was assisted on a Saturday and it was done with no sweat at all. She then gave me the 081180 number to call, myself, and I then called and spoke to the 1st lady who advised that I should call the accounts department because she could only assist with prepaid numbers. I then hung up and called again. 2nd lady I spoke to said that the agent before me must call 187 with the Store's number and do the unsuspensions herself. I told the agent before me and she tried calling 187, in vain, and came back to advise me that the call needed an authorisation code and their store did not have one because it was a Kiosk. She said I could either go back to Game City Telkom(which failed to help me the 1st time) or go to Musgrave which was a bit further from where I was and so I could not go there because I had no transport to get there. So basically I did not get any assistance at all.

Telkom is giving me the run around, every month my money for these contracts is getting debited but they are failing to do a mere sim swap for me.

I don't know why I can go to the same store in different areas but not be able to get the same assistance. As a customer the fact that I am already at the store means that I must get the assistance I need whether I can do that thing myself or not. I don't understand why you guys force us to call customer care ourselves for something which you can do for us as customers. I'm sitting here without my sim cards which Telkom had debited money for but are not in my possession. Telkom keeps on sending me from pillar to post and I am not happy with that.

The only store that was able to assist was Selgro Centre and I got the best service there ever. Unfortunately now I am in Durban and these Durban stores know nothing about customer service.