Telkom is a Big *******

I've had a contract with Telkom since last year I never really had any complaints from the start until this year. In June I was surprised to see they have deducted R739 in my account I called they said I missed my June payment I'm like how because I got paid the 23rd in June and how come these vultures tell me I did not when I know for a fact I had money in my account. I decided to go reverse my money but then decided not to for the sake of my name at the credit bureau. in July same happened I phoned again ****ed off. I was then told I am owing R1000 something I did not hear very well as that just put me off completely and you must remember that I pay them R222 monthly and how did it manage to reach that in just a month. a lady by the name of Palesa Molise assisted me and gave me her email address so I can send my bank statement of which I did but no one got back to me but instead my line got cut and I still get silly messages about owing them. this is just not right it is wrong. I am now stuck I don't know what to do or how to deal with these monsters. someone please help me. I just now again and went through a lady called Katlego who advised they have system problems. I need this cleared and I want my money back from these guys. give me my cents back please and clear this nonsense.