Telkom is a bad service provider

Our wifi is off since 19 May 2021. I logged a call and our problem is still not resolved. My reference number is ***4 and my escalation reference number is 119248. On the 19 May the agent confirmed a technician will come to our property to fix the problem, a technician did not pitch. On the 20th May another agent confirmed that it is an area problem but a technician is not yet assigned. When I called again today 21 May 2021. I was told a technician is still not assigned. It's been 3 days I have not received any feedback on what the problem is and when it will be resolved. I'm paying for wifi but one ine is attending to the problem. It is frustrating, very frustrating.