Telkom is a BAD service provider

I have never in my life received such BAD service Telkom is a disappointment for a service provider. I called them to arrange for a dubble deduction for the 27 November of which they did deduct only for my subscription to be suspended on the same day that the debit order went off.

I called Telkom on the 27 November 2018 around 19:30 they promise me that my line will be re-activated within 24 hours. On the 28 November 2018 I call back again around 20:00 still my line is still suspended they tell me that my line will be re-activated within 5 hours. I call again on 30th my line is still suspended they say 5 hours again. ( Team Leader Mohau of which was very nice and concerned) I called again on 30th for the second time they tell me to wait for 2 more hours.

Come 1 December 2018 my line is still suspended I call Telkom around 7:50 mind you one needs to wait on the line for over 45 minutes. By this time I am already upset they tell me a Team leader cannot attend to my call as she/he is busy on the phone however they promise that a team leader will get back to me. Till 17:30 only then was my line opened No Call, No apology No care nor respect for Telkom clients. SUPER BAD SERVICE.