TELKOM IS A ****

I am appalled with the treatment received regarding my late father’s Telkom account. After my dad’s passing, we visited a Telkom branch to notify them of his passing and initiate a transfer of the account to my name. All this was done while keeping up with monthly payments. Out of frustration, we decided to close the account in August as the process was daunting and we didn’t have the strength anymore. To make matters worse, I was still charged R8500 for an account transfer that never happened!!! Just when we thought it’s over, we received an sms on the 3rd of October saying that there is a debt of about 4k and their intention to claim this amount from the estate. I sent proof to the attorneys showing that payments were up to date and in fact, Telkom owes me money, not the other way around. To my dismay, I was told there is nothing they can do about it and I must take it up with TELKOM!!!! Been on the phone with the them and I cannot seem to be transferred to the correct department!!! This is outrageous!!!! TELKOM OWES ME MONEY AND I WANT IT!!!