Telkom is a ****!!!!

So, i have been with Telkom for a couple of years, although every now and then i would be very frustrated with their Service levels, of lack therefore, i thought it would get better. It gets worse!

I have 2 data contracts with Telkom, 1, Wi-Fi Router and the other MiFi router. Both are supposed to total R334. In the month of July i got billed R434, of which was not the correct amount but because i had other contracts before, i did not pay attention to it. Now for the Month of August i get an invoice and they have billed me R834. Imagine.

I call the contact center, accounts to enquire. 1st call, lady tells me to remain on hold as she checks, i hold on for 20mins and then it cuts off. 2nd call, i speak to a lady that tells me that i got billed for Subscriptions, i ask her which because i have not subscribed to anything, she tells me she can't tell me. Then she proceeds to tell me to check on my app, of which i told her i checked and there is nothing there, she insists that i must just accept this and eventually hangs up on me. Also, she tells me that the amounts have changed due to Interest rate increase... A Contract price, has changed? Wow! Tried calling back but the automated response did not give me options to speak to a consultant.

I went on my app and requested a callback and their "Help" section did not cover this it has been 2weeks and they have not called me.

I really wouldn't advise anyone to deal with them, at this rate, i am ready to cancel all my contracts with them.