TELKOM IS A *****

I've come to write a review as a last resort because the Telkom agents are absolutely useless and I'm considering legal help.

In December 2022, I forgot my Telkom wasn't set to be debited on the 15th Dec like everything else so on the 1st Jan I didn't have the R699 in my account to be debited so, on the 21st Jan I was debited R1398. Which I then thought settled the amount but then I received a bill of R923.07 for February. I checked my statement and saw I was being charged a late fee of R223.07, which I was willing to pay but then on the 1st March TELKOM DEBITED R461.54, so I left the remainder in my account for them to debit. On the 10th of March I received a bill for R1643.09 which I then requested a call back for to quarry. The agent then told me that they made a partial debit (R461.54) because they were worried the amount wouldn't be in my account and the amount they debited would be rectified once the debited amount reflects in their account. So, I waited on the amended bill to manually pay the other R461.54. I called again on the 23rd March where I was told the only outstanding amount on my account is the R461.54 and if I pay that my bill will correct to R699. So, I paid the R461.54 manual and received an SMS stating my bill will be R1181.55 for the end of March but to ignore the message if I already paid the outstanding amounts. So I did since I already did the manual payment. Then today (31 March) I was debited R923.07, when I quarried it, the agent told me my bill was still R1643.09 even though they debited R461.54 on the 1st March and I manually paid the other R461.54 on the 23rd March. When I explained to the agent it can't be that amount because when I was billed that amount on the 10th and spoke to an agent they assured me the debited amount of R461.54 wasn't reflecting but as soon as it does the bill will rectify to R1181.55. So, basically they are making me pay the R461.54 3x instead of 2x because of a mistake on their side? When I tried to explain this to the agent they were not understanding that my account was up-to-date on the 23rd March when I did the manual payment.

I have screenshots and emails of different agents confirming I only had to do the manual payment of R461.54 to correct my account. I messaged and told them if they do not correct my account and refund what they took extra I will be changing banks and no longer be making payments.

In essence, Telkom is a ***** and their staff is useless and don't know how to check the system. Also, majority of the agents I dealt with were extremely rude