Telkom is a ****

My first contract payment was suppose to be on the 25th of July 2025 as agreed and the form of payment was a debit order, when they had to debit their payment they didn't,which left me to wonder, I then went to their nearest branch and made enquiries, I was then given an option to pay using the telkom portal otp method but to my surprise it didn't reflect, I was then told that it would reflect after a certain period of time, 1 week later I started receiving messages saying that I'm in areas, I started sending certain emails and several calls which led me to send proof of payments and statements but to my surprise the internet access was suspended then I was told to pay the remaining debts to restore the internet, then on this month August 25 2025 they debited a certain portion of the amount which led me to wonder why didn't they debit the whole insufficient amount, I went to seek closure and later cancel my contract with them and I was told that the payment doesn't appear on the system but I'm still suspended, On my perspective Telkom is a **** and i wouldn't advise having business with them, such a disgrace.