Telkom is a ****

Telkom is robbing me, i have a contract with telkom since December, my debit didn’t go in January, so i had to pay using my bank but the money didn't reflect on my accounts so there was a penalty fee of R200, and my bill was increased February from R199 to R750 i went to their branch and they told me to pay 7 days before which i did but still the money did not reflect and they suspended my account, and then the bill increased again to R940 then i decided to wait for them to debit then my debit order went off in 24 March 2024 but is not reflecting on my account. And when i check my invoice for April my bill has increased R1115, they added the bill on top of the bill that was debited i don't understand how telkom works