Telkom is a ****

My name is Nthabiseng Pitso ‪. From the first month of being with Telkom I had a problem with this company as the amount agreed on in store and what was debited were 2 different things.The amount debited was higher than the agreed amount discussed in store. I had made a call inconsers to this and was not assisted, just informed that the insurance policy deducted twice in the first month of payment which was not brought to my knowledge and even afternoon repeatedly ask about the Insurance policy . I had asked for the insurance contract instore and over the phone and wasn't assisted before all of this could go bad. In short on the first month telkom bleached the contract they had with me as a client but telling me I'll be changed R500 instead of then R700 they debited on my account.

To top off everything when my phone got ****** I called to make sure my insurance still stands and the consultant confirmed it stands Month end of March. on the 1st of March Telkom failed to debit money on the day agreed upond when there was more than enough money in my account.on the 31 March 2023 Telkom deducted and because my phone phone was recently ****** I had no knowledge so on the 01 April 2023 I headed to the Telkom store to confirm if there was any debit on the account and I was told I still owe Telkom. On 1 April 2023 I made a payment and went back to the Telkom consultant in the store who assisted me to open a claim which successfully went through. This was the same consultant that helped me open up the contract.

Ever since then I've been wasting money to sort this out as I was notified that the insurance canceled my claim on 15 February 2023 , the Insurance Admin plus Manager then told me my Insurance was Canceled by Telkom then opened again by Telkom. Telkom and Admin plus continued to send me in circles and kept pointing fingers at each other.

I was told I would be refunded which I didn't not received nor been informed about at the time . the same way I was not informed about the policy I was paying for and it being canceled. All I wanted during the time was the phone and since I didnt receive it and i was given my money back I would like to part ways with Telkom and I want nothing to do with such a company . I work with my phone and i had to continue to pay telkom and rent phones from people which was taking me no where at the end Telkom was at wrong and I had to pay for such. I have stopped paying Telkom so I can get a new phone as i need to work and get paid at the end . I have told my friends and family about this and not to use or buy from Telkom and some did warn me about this company