Telkom is ***********

Hello Peter, I have never received such a bad service. I once was contacted by Telkom sa and offered me 2 LTE SIM cards contract. The product was shipped to me August 2023,upon receiving the SIM cards, they were not active.I then called Telkom for a week trying to get help and they never bothered calling me back. On the 2nd week I called to cancel the contract. I was told I need to pay a cancellation fee which didn’t sit well with me because it was not my fault that they sent me inactive sim cards and they never bothered to assist me. A month later my account was handed to the debt collectors which told me I owe R158 to Telkom, I then paid it in November 2023 and sent proof of payment. This month ( September 2024) I login to my credit score app only to find out Telkom has reported that I had 4 missed payments from April to August 2024, I owe R203. The last time I spoke to Telkom agents was October 2023 when I asked for a cancellation letter which I never received. I then took an initiative to call regarding the issue, only to be told that I didn’t pay the cancellation fee and I need to call the debt collectors to settle the amount. I have never been so disgusted by such mediocrity. Which is now tarnishing my credit score over their own incompetency to do their job properly .