Telkom is........

I have 3contract lines with Telkom, I've called in so many times trying to get help but no help, I then escalated a case In July and case was closed without feedback. I'm unable to use my own benefits, accessing internet is a huge problem as well as receiving call, 04. 08.2018 another case escalated and tech was sent and they failed as well as the speed test showed no coverage, they promised a response in 2 weeks nothing is been done till date, went to their store they were offline as well, asked to cancel still no help. It's been 3full months I've got so many references for the calls I've made to the customer care, some even promise to call back and never call back.