TELKOM IS

On the 9th of April I filled in a cancellation form, was told it takes 21 days till today the account is not cancelled. I phoned after 21 days was advised to do it on the link not the form anymore it will take 21 days, I refused to wait again -miss nkosi s10 said I should email it to her, will escalate to manager no response till today. I phoned today spk to miss dube x , she told me go to Telkom store to do cancellation becuz they don't deal with cancellation, they provide customer service on this number 180.