TELKOM IS 100% DYSFUNCTIONAL

I have been trying to cancel my dysfunctional adsl service for 3 months. It's down more than it's in service and is purely a waste of Time and my money. Not only am I paying for trash service, but I've had to substantially increase my mobile data purchases. One just cannot get satisfaction. Telkom geniuses direct me to their website where I have to log in. The geniuses have allocated my current adsl account to an eml address that I cancelled 6 yrs ago. The site tells me it will send a PW reset to that eml address that I dont have AND WHICH I DID NOT USE to activate my adsl acct 2 years ago. I'm at my wits end with this dysfunctional SA govt SOE.