1 reviews | Active since Jun 2016

15 Nov 2016, 12:37

Telkom Irregular 30 days Cancellation Policy

<p>I was forced to sign a formaat which states that I have to give 30 days notice to cancel my Telkom line and dispute this to ********** on 24 October 2016 requesting a copy of the signed terms and conditions and the paragraph stating that 30 days notice is required for month to month services... The Hellopeter Telkom Team never bothered to respond. I will refer this matter to ICASA if I dont receive a copy of the signed terms and conditions within 24 hours stating the 30 days notice requirement. How can you force somebody to sign for 30 days notice when they want to cancel if they never ascented to it when taking out the service. Ashley the cancellations manager refused to take my call earlier today because hê doesnt know what to answer me... Absolute incompetence is the norm at Telkom. </p>

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Replies (1)
Telkom
Telkom's reply16 Nov 2016, 08:32
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our ADSL Team.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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