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Senamile M

1 reviews | Active since May 2018

18 May 2018, 17:52

Telkom - iPhone (Pavalion)

So this is the story here, i have a iPhone 6S from Telkom, on the 2nd of March 2018, i woke up to a message on my screen "No sim card installed". On the 5th of March, I went Telkom in Pavalion (Durban). My device was sent for repairs and it came back, unfortunately, it had the same error message on the 5th of April.

On the 9th of April they sent it back for repairs. 17th of April i received sms that i have to pay R2067.00, on the 19th of April i paid.

On the 17th of April i received sms confirming that it has been fixed, i went to the store to collect it, i inserted my sim, still same message "No sim installed" now i really don't know what to do. It's been too long without my handset. Anyone out there, please help. It's urgent.

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Replies (4)
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Senamile M's update04 Jun 2018, 12:25
Reviewer Update
I need to know on when my query will be sorted out because I've been calling the Telkom call centre they've given me a report on that my device is still at the store after them taking it again saying it is going for escalations a week later till now i have not been given feedback on anything but my device is at the shop yet I am
SM
Senamile M's update04 Jun 2018, 12:26
Reviewer Update
Paying on a monthly basis for my phone contract
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Senamile M's update04 Jun 2018, 12:26
Reviewer Update
Paying on a monthly basis for my phone contract.
SM
Senamile M's update04 Jun 2018, 12:39
Reviewer Update
This has been the worst experience ever at this point I just want to to know if I will be given another handset or can I receive the amount I paid the device in full and take it elsewhere because this thing of making a customer wait even when I am paying for my service but not receiving it as agreed is unfair!