Telkom *******ion

I have moved from one town to the other. Made calls to arrange for cancelation, but was told it had to be done via online/mail. So proceeded with app & was told I had to mail my cancelation. So I sent a few mails, 3 consecutive mails over period of 3 months since I did not get any response. In my final demanding letter I got a response from Telkom said they would look into the matter & was contacted by a firm few days later that collects debt, in other words I felt I was shunt like a rag since I wanted to cancel, but get no help at all. Repeatedly the firm phone me & in argument when I ask "can you assure me my contract will be canceled?" is their response a definite no. Even when I confront them that they start off by recording the call, they did not ask for my consent & I want a copy of that recording; I was told they did not need my consent. (popi act) Someone sent me a statement they received at a post office with my old bill & was I shocked that it is a thorough R3000 with continuable service fee of R280/month. How can they "cut the line" but still bill for service,? There is no service! My question is, since I did everything, online app, phone, mail even argue with a random firm that pest me, will this issue be resolved? I have all the proof & not only do Telkom commit ***** by charging me for nothing I receive, to have the audacity to hand me over to someone since I ask for help is just not only rude, but inhumane. And all the laws that have been broken, popi act (distribution of info without consent), consumer protection act (receiving no service & charging for no service at all), section 62 of Consumer rights act, etc. I refuse to pay anything after my letters of request.