DG
Dean G
1 reviews | Active since Dec 2013
10 May 2018, 01:29
Telkom invoice issues
Hi,
I submitted this query by phone over a month ago with no feedback or action. The Fibre cost on this line should be R599 total per month. However, the discount on the deal is not being app**** on my invoices.
Please can you adjust so that only R599 is charged. Please can you adjust the last 3 invoices to reflect the discount as well. Thanks
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Telkom's replyOfficial
25 May 2018, 07:14Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply25 May 2018, 07:14
Official
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,