TELKOM INVOICE HIGH - NO SERVICE?

I keep paying my bill, yet I haven't had any service since 12 February 2019. The line was installed 2 days before. I've made several calls, with no reference numbers. Today I've made another call and received a reference number *yeah with an optimistic maybe to be resolved* hope to receive service soon???????????? I'm really sick and tired of paying for a service I don't have and TELKOM please pay back my money for the outage times? 09 Jan 2019 Balance brought forward R 875.77 17 Jan 2019 Payment: Thank You ********** -R 875.77 Subtotal R 0.00 10 Feb 2019 Invoice for February ********** 854 R 1,087.35 Subscription & usage for ********** 096 Unlimited Home DSL R 353.33 4Mbps Subscription & usage for ********** 336 Unlimited Home DSL R 386.13 4Mbps Subscription & usage for ********** 02 Unlimited Home DSL R 301.62 4Mbps Subscription & usage for ********** 70 Unlimited Home DSL R 330.81 4Mbps Subscription & usage for TIN ********** Unlimited Home DSL R 288.51 4Mbps Discounts -R 573.05 Total due R 1,087.35 Due by 04 Mar 2019 R 1,087.35 This was supposed to be a FREE TRANSFER to another town. Please explain this huge bill!