TELKOM INTERRUPTED SERVICE

I would like to highlight the fact that my service has been interrupted since 3 weeks ago! I have made several calls to this department and each and every consultant has given me different information every day intact 3/4 times a DAY!!

This is extremely frustrating and unacceptable. One my payments are paid on time each and every month so I do not understand why the service has been interrupted … Firstly I was told it is due to an outstanding amount of 964.28 . Which is paid religiously every month onto my payment of 2267.00

SO THIS AMMOUNT IS NOT OUTSTANDING!!!!

Then I was told I have reached my credit limit????how is this possible we took out these contracts a year ago almost and only now my credit limit is reached …

I was told to make a payment of 55 as it is once off and it takes a while for the system to pick up that the credit limit is reached ! THEN A NOTHER 110 had to be made

THEY CONVINCED I OPENED AN ACCOUNT LAST MONTH!!!!😂😂😂😭

Again an error on your people’s side bc why is my service interrupted due to negligence on Telkom’s side !!!

Then I have called everyday since and the story keeps changing . Now it was that there’s no outstanding payment it will be escalated and manually fixed .

THIS IS THE THIRD WEEEK WITH NO SERVICE I HAVE MADE TEO DIFFERENT PAYMENTS FOR A SUPPOSEDLY “credit limit increase “

Which is complete lies!!!!!! I DO NOT SEE WHY PAYMENT SHOULD GO OFF TMR IF I HAVE HAD NO NETWORK THE ENTIRE MONTH !!!!!!!! EVEN MY NAME IS WRONG

GET YOUR **** TOGETHER

Please cc your manager so this is sorted and the billing department…

I feel it is unfair for me to have to pay a service fee for a service not even being available…

Get this sorted please …