1 reviews | Active since Feb 2015
telkom Internets fast but customer service is very slow
<p>I have been trying to settle my telkom account since March, and still no luck. After 4 weeks i received a settlement letter but without any banking details, I then requested for banking details so that I can settle within the 7 day period , and till today I am still waiting for them to reply. I am not in the country so I can't phone the contact centre every 5 minutes. Only way I can communicate is via email, but Telkom is not getting back to me, which means my debit order will go off even though I'm not using the sim cards. Please can I get a settlement mount and correct banking details so that I can be done with telkom </p>
Hi Lynns Experience
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM236240 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Hi Lynns Experience
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM236240 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
4 weeks later and my account is still open. I've got countless reference numbers which means nothing because Telkom is not doing anything, I regret the day I joined telkom, I really do
4 weeks later and my account is still open. I've got countless reference numbers which means nothing because Telkom is not doing anything, I regret the day I joined telkom, I really do