TELKOM INTERNET - TERRIBLE ALL ROUND!!!

Terrible service, terrible accountability, terrible resolving of issues!

I have been communicating with consultants at Telkom over a period of at least 9 months on (1) billing (2) speed of service + network (3) resolving these issues. I am constantly being faced with a battle of needing to call them in order to have my system re activated after they fail to collect a debit order which I signed off on in April, 2019. This then becomes an inconvenience as I use my internet at home to do a substantial amount of work in the morning (prior to getting to the office) + again in the evening. What is now happening is that I am losing out on getting through my emails + tasks I can tackle early on prior to starting my day. I work in an extremely fast-paced environment, being in FMCG. I then am stifled and need to spend more money by going to coffee shops to work after hours, in order to finish tasks I was unable to due to being in meetings during the day. I have various reference numbers that I have received from the consultants (who are great on the phone btw) BUT there is a HUGE disconnect within the organization. Yesterday, I called again and asked for this to be escalated as the consultant helping me was having difficulty with resolving the issue - stating that their billing department does not have access to Telkom Direct nor connections team ??? 24 hours later, NOTHING FROM TELKOM! I just called again, waited for at least 10min on hold before I had to drop - guess what, within the 10min the department closed and I was just left hanging.

I literally am furious at this point, would rather cancel the contract BUT I would be liable to pay another R800 due to signing a 24 month contract which I have not gotten ANY joy from.

Please help! Mbulelo Pahlana