Telkom Internet Speed

<p>I reported a fault with Telkom 2 months ago. My internet was initially not working, they however restored the internet line but for the past two months the line speed has been at an average of 300kb. I pay for a 2gb line. Despite numerous phone calls, speaking on the chat line and automatic fault reporting, no one at Telkom has helped in restoring my line speed to the 2gb or any where close to it. In fact no one has contacted me despite numerous promises that a techinician will be in touch. Its now going on for over two months. Is Telkom charging customers for internet line speeds that they actually cannot provide?</p>