Telkom internet services terrible!!!

<p>My telkom email address has now been out of order for quite some time. I also use it for business porposes.</p> <p>I have reported the matter several times but for some reason the Telkom technicians are incapable of fixing the problem.</p> <p>I can send emails but cannot receive emails. My Outlook account settings are all 100%. WhenI do a test the "incoming" and "outgoing" shows "completed".</p> <p>When I send a test email to this Telkom email address all goes well but I do not recieve the email on my Telkom email account?</p> <p>The email corresponding between myself and Telkom "support" just goes on and on but the problem does not getting solved.</p> <p>Is this so difficult for Telkom to solve?</p>