telkom internet problems

I have been reporting a fault on my telkom line since January its now June and the issue is still to be resolved

My internet is often disconnecting and often extremely slow

what makes it worse is that telkom staff are unhelpful close calls without attending to the issue , telkom sales consultants actually tell you that the technical support team and back office staff are useless and have no idea what they doing

the exchange in my area telkom is aware of (for years now) that the copper is eroded and is over loaded

i renewed my contract and not only is the service at the stores horrible, telkom decided to charge me for something thats free on the contract, this went on for months before being corrected

it took telkom 3 months to get my contract signed off before i could get the other services offered on the contract

calling telkom i realized they communicate internally not by a cohesive system but escalate calls and communicate regarding customer queries using email , managers are unhelpful and you actually have to ask to speak to their managers before getting to someone who can actually do something which eventually end up with you being disappointed , managers offer to call you back but never do

whats particularly annoying is how you as a customer constantly need to follow up and how telkom agents you can clearly hear are not interested in helping and give you the run around

overall pretty pathetic service all around