Telkom Internet - No feedback

If I can start with a comment: For a communications company, Telkom needs to redefine what they actually do. They never seem to have access to information on the status of a fault etc. (Example: "yes sir the case has been logged an a Its with our Technicians") they always tend to pass the buck on another department. The funny thing is that it seems as though the departments are segregated hence the poor feedback. As a Telkom Client, you will never know when your issue will be resolved. You will never know when an onsite Tech is going to be in the area or on your property. After much frustration and following up (Client calling in) after an average 30 - 60 min 'On-Hold' waiting to speak to a consultant, they then tell you the same story they told you initially, "A Technician will contact you etc." OR the Technician was at the premises but no - one was there. Seriously? I logged a case with *** on 19 April 2016. 2 weeks (After many twitter, facebook posts and calls) later I get an sms stating that the issue has been resolved. I come home that day only to realize nothing has changed. I call in again, and the lady tells me that this case shouldn't have been logged as a "FAULT", but as a "REQUEST" She then gave me a different ref No. *** Now there everything is off including the phone.