TELKOM INTERNET LINE - COMPLETELY DEAD! CALL REF NO: ***4

I logged a call with Telkom on Friday 15/01/2012 due to my line that is completely dead. Call log ref no: ***4, the case has also been escalated ref no: 89671, up to now 20/01/2021 they have not send out a technician to fix my line. Im constantly on the phone with them trying to get this problem sorted but it seems all they are doing is updating the call that i logged and not solving the actual problem. Telkom need to send a technician out to my house to look for the fault but they are not doing it. I have uncapped wifi with Mweb and Im using the Telkom line to access it, at this point I can access my wifi and im paying for a service that I can use, when I asked Telkom what they are going to do to reimburse me they stated that they cannot do anything. I find this hard to believe. I want reimbur*****t for my data aswell as reimbur*****t for my inconvenience. Im also running a online business whereby I cannot dispatch orders access new orders or place existing orders. Im losing money and Telkom does not care. I need a solution to get this problem solved and my money reimbursed, aswell as my data. The manner in which this problem is being handled by Telkom is ********* and unprofessional.