TELKOM INTERNET ISSUES

Today the 4th May 2018 all day I have been struggling with Internet.

I have a HUAWEI-E5330-DB3C pocket router.

I loaded 10gigs this morning to my sim card and all day Internet connection has been on and off one minute I'll be connected with no issues next minute I have no Internet connection.

When I log onto the router I get the following error message, connection failed, invalid profile, please contact your service provider.

I put in my Vodacom sim and no issues it is only Telkom sim card that is giving me issues I went as far as to insert the sim card into my phone and accepted the network changes and still no Internet. I want to know what is the problem? Yes I have accepted not all areas are covered but come on for 3 months of me using this router with this specific sim card and today it gives me issues.

This is beyond pathetic really pathetic.

I need this sorted as I use this for business and if it is not sorted this matter will be escalated to icasa and other relevant parties.

If you can't provide a service then don't offer that service.