TELKOM INTERNET ISSUES

Since December we have had struggles with our Internet connection on our phone and on our laptops. All telkom do is trying to assist us over the phone. Last week I called and the said that someone will attend to us with 3 days *** a week later I MUST CALL AGAIN, only for them to say that they will charge me if they come out and no problem is found. We dont log complaints if there is no problem. The internet keeps going down, the wifi is of almost no-use and its extremely frustrating. We phoned again yesterday and they give me a reference nr again 132ctk210515 and tell me I must go to my nearest telkom store 250km away on my costs to see is the router is faulty. How ridiculous us our very own Telkom!?! I can not complaint about service because there is non!!! Dearest telkom thanks for showing a true loyal paying customer what you are all about. WI have not missed payments one month, but my internet is messed up every month!!! The router we believe have a problem.