Telkom - Internet down - they ever accountable??!!

Called Telkom on Friday was told account suspended. Called accounts no problem with the account - up to date. Called technical support and spoke to Nosi Mamkantshu she could not report a fault, check the line or log my call or give a reference no as Telkom system down. She took down my no and Promised me a call back on my mobile no. No call back. Called 7th June and was told yes there is a fault the line is not syncing - ref no 41CWK070615 and expect it will be sorted out within 9 days. Well I already lost 4 days because YOUR system was down. I Spoke to team leader Thelma Mhlakaza she cannot escalate it even though I called last week. Can only complain on Hello Peter. There is no customer care email address . Asked for her manager Martin Chetty, no he isn't available today. Can I get a direct number to call him tomorrow no you will have to go through call centre again! There is no one you can hold accountable. We are at the mercy of Telkom - Paying for a service we are not getting! Is it my problem that YOUR system was down and you could not log my call 4 days ago?!! Waiting for a senior decision maker to contacts me. Thank you!