Telkom internet down for 3 days

My internet connection has been down since Tuesday 1August 2018. Got through to call center on Wednesday but after changing my password, problem still persisted. I pay over R680 pm for Telkom data- this week I had to spend extra money on Cell C data just to accessible basic services like whatsapp! Yesterday I was on hold for 2 hours- no answer. Telkom webpage also down. Can Telkom just communicate and tell its customers what's going on? This is the worst service by far- and we can't complain coz Telkom call center won't pick up? (Richards Bay)