Telkom internet down -

I reported my internet & phone line down on the 11th of Jan (fault ref 48CWK110115), it was eventually restored on the 18th of January. 31st of Jan the internet stopped working again (fault ref 476CWK310115). On the 4th of Feb, after waiting 45 minutes on the helpline and spending another 45 minutes with the technician to correct the settings on my modem that have miraculously gone awry, my internet was restored. It only worked for a couple of days and on 17 February I called the helpline again. After trying to reset my settings over the phone, the technician logged a fault again - reference number 44CWK170215. After hearing nothing I called again on the 24th of Feb - again no success, a technician was going to be sent out to. Nothing happened, 2 March I called again and was told the fault had been closed! Again the technician tried to fix the modem settings telephonically without success. He suspected the fault might be at the exchange. Fault reference 857CWK020315 was created. Today someone from Telkom calls me with a very condescending & arrogant tone and tells me I must take my modem to a Telkom shop to get checked. I want it sorted out immediately and refunded for February!