TELKOM INTERNET DISGUSTING SERVICE

<p>My mother, a senior citizen in her 70's, subscribes to Telkom internet. The internet is her primary mode of communication with her daughter and granddaughters who live abroad. However, there is no internet service despite Telkom charging for same. On 21 December 2016 she first logged the fault with Telkom. They did nothing. She has logged the fault a further 3 times. The last being 28 December 2016. She was informed by Telkom that they would despatch a technician to attend to the fault. Of course, no one has attended to the fault. Telkom's conduct is disgusting. Not only have they failed to attend to the fault, they have misled her by assuring her that a technician would be despatched to attend to the fault and she is billed for a service that is not rendered. I spoke to the call centre and they were unable to assist.</p>