Telkom internet - disconnected Call centre contacted

Telkom after sales service and assistance is at a shockingly low level. Internet line was damaged during home renovations and after numerous calls and requests from local offices the national call centre was contacted and a call logged for this connection to be reconnected. The reference number given is ********** 7, which was confirmed by SMS on 13-04-2018 @ 15:55.

Up until today no resolution has been given, supp**** or attempted at the premises.

With this complaint, written notice is given that if no resolve to this problem is completed within 5 business days (expiry 30 May 2018), this account is to be terminated with immediate effect. This will also include that no payment is due for May 2018, as no internet service was (and is) available at this premises since the date of logging the problem.

With service like this, it seems that sales is priority, but after sales service and care, does not exist.

Kindly action this as URGENT!!!