Telkom internet disconnected a few times in a month

<p>Good day, to whom this may concern:</p> <p> </p> <p>I reside in Monument Park and we receive a few disconnections in our internet connection.</p> <p> </p> <p>We have not been reimbursed for those days we do not have connection. I reported the fault on 24 September. The internet service has been down from 23 September 17:00.</p> <p> </p> <p>I rely on the internet for my studies and this is unacceptable as the call centre person said it would be restored in 7 working days.</p> <p> </p> <p>Please can someone respond to this complaint?</p> <p> </p> <p>I want Telkom to reimburse for those days I had lost connection from the beginning of this year.</p> <p> </p> <p>This is unfair to a customer. Where is the customer service you promise in your adverti*****ts?</p> <p> </p> <p>I have to be inconvenienced and buy mobile data for the days I don't have internet.</p> <p> </p> <p>reference number for the call is: 25CTK240916</p>