EN
Elias N

1 reviews | Active since May 2012

15 Mar 2016, 10:54

Telkom Internet Data

I am still being billed for data that I cannot use<br> <br> I tried to move my line to my new location when I moved on 1 February.<br> <br> I had no feedback and eventually found out that there is no availability in my new area.<br> <br> I am now still being billed for data that I cannot use. I want this data account cancelled and the arrears removed from my invoice from 1 February as I was unable to use the account due to not even having an ADSL line to use it on. This is completely unacceptable that Telkom cancels my ADSL and Telephone line but leaves the data on the account. I had the complete service as a bundle and without the ADSL line and Telephone there is no bundle anymore. Billing was supposed to stop completely on 1 February 2016 when I lost access to the ADSL line and the new line was never installed. I was very upset to find that I am still getting invoiced for this data.<br> <br> Please fix this ASAP!

0
Replies (1)
Telkom
Telkom's reply15 Mar 2016, 13:12
Official
Hello Dead1y,

Thank you for making contact with us and bringing
this to our attention.


This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to attend and provide feedback as soon as possible.


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Regards
Keagan
Telkom Social Media Team