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TM
Thetsi M

1 reviews | Active since Aug 2020

03 Oct 2021, 00:08

TELKOM INTERNET CHARGING FOR SERVICE NOT PROVIDED

Okay, so Telkom is back at it again. On the 1st of October 2021 at around 0:00 I updated my computer (as I do regularly), updates usually take from a couple of seconds to a couple of minutes and will consume around 200mb to 500mb and up to 600mb depending. However, this time it ran in excess of an hour and charged 1gb but nothing downloaded, the update I was downloading is still showing as a pending update. I have an unresolved internet issue with a case number, so considering that, and as far as I can tell, (and I’m no Technician, however) the internet connection is deadly slow, which means it can handle the small jobs like browse the internet or conduct a google search, but when it comes to the real work such as bulk downloads or VoIP call and so on it simply fails. On top of all that inconvenience I was charged 1gb of data for a service not rendered (internet service was never provided in this instance). Resolution: Please refund data (while you’re working on a fix) so that I can try and download again.

P.S: I have to say though, before all of this mess, I was happy with the service being provided by my ISP. And, I would like things to get back to the way they were when we were good?

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Replies (4)
TM
Thetsi M's update17 Feb 2022, 19:29
Reviewer Update
Update: Telkom says they are still working on this issue. I'll provide more details when i have them. I have been asked check back tomorrow Friday the 18th of February.
TM
Thetsi M's update02 Mar 2022, 02:45
Reviewer Update
Update: Spoke to Telkom, all I'm getting is that they are still working on the issue... They promised to call on the 1st of March 2022 before 5pm, however, that never happened. In an attempt to help, I'll say this, internet works reasonably well during night surfer. During the day is the opposite, I hope this helps get the issue resolved. I will provide more details as and when I receive.
TM
Thetsi M's update05 Apr 2022, 03:51
Reviewer Update
Update: spoke to telkom. I don't know what this means, so i can't go into details. However, I am being told that they are waiting for the networks for a resolution. I continue to give feedback as and when i have more information. My current role is just to keep checking with the provider for feedback
TM
Thetsi M's update16 Sept 2022, 11:40
Reviewer Update
Update: I was called on the 5th of September 2022. I was told something about vandalism being the cause my problems. They still busy fixing the issue. My internet has improved slightly. However, with that being said, I haven't been able to use teams successfully... is the feedback i gave them. I still remain confident that we shall overcome.