Telkom Internet

I know there's a ton of negativity about the services offered by Telkom and also the perceived competence, right or wrong, about the staff. This has unfortunately led to me thinking the same, without having any real reason based on any experience - other than what I hear and read.

So, naturally, I was very reluctant to apply for a Internet Service from Telkom in an estate where Telkom was the only option.

I was proven wrong !

I dealt with Jackie Phillips and she made the process so easy and such a pleasure that my perception of Telkom was changed immediately. From the date of my application to the time my line was installed, she communicated via Whatsapp with me EVERY SINGLE DAY giving me updates as to progress and challenges experienced. The place where I was applying to have the line installed was quite challenging, but we worked together to get this sorted. The turnaround time for this service was 5 days - it would have been 2 if the location was found easier.

Kudos to Telkom for sorting the line - the internet service works and we are happy to be connected

Thank you