1 reviews | Active since Apr 2013
Telkom Internet Account
<p>Telkom internet account number : TIN ********** <br />User name : online ********** ********** />We cancelled both our landlines ( ********** and ********** ) at the end of last year and requested your call centre to cancel the debit order for the internet. The account still gets debited to our banking account every month and we have to pay excessive amounts each month to have the debit order returned unpaid due to cancellation of service.<br />Once again today I have been sent from pillar to post to get this issue resolved as another debit order went off last night and still I am told that I do not have internet with Telkom.<br />This is now my last resort to get this matter sorted prior to me having to resort to legal action or the CPA/Ombudsman. Below the response I got from Idirect on the 12 May. a</p> <p>Thank you for contacting Telkom Idirect. Please note that service has been cancelled and account has been closed. Please speak to our Billing/Accounts Department to 10210 to anything outstanding.</p> <p>And still the debit order went off - the bank costs to stop the payment is astronomical and I dont see why I should be paying the price for poor service from Telkom - how can you deduct a payment for many years and tell me I dont have internet with you and then continue debiting my account?</p>
Still no feedback!!
Still no feedback!!
Good day
Any indication when this will be resolved - to date nobody has contacted us to resolve the issue. I hope that Telkom is going to have the decency to refund our bank charges for the stop payments every month - this is really disgusting service to say the least - how can i pay for internet for nearly six years and when I cancell the phone lines and internet, I get told that I have never had internet with Telkom - Can I then expect a refund for the monies deducted each month?
Good day
Any indication when this will be resolved - to date nobody has contacted us to resolve the issue. I hope that Telkom is going to have the decency to refund our bank charges for the stop payments every month - this is really disgusting service to say the least - how can i pay for internet for nearly six years and when I cancell the phone lines and internet, I get told that I have never had internet with Telkom - Can I then expect a refund for the monies deducted each month?
Good day
Its now 20 days later and I have still not received any feedback from yourselves. Another debit order is going off soon. I am going to get legal advise about this matter and the refund of the bank charges from Telkom. This is totally unacceptable and I am going to have to refer this to the Ombudsman and CPA for assistance.
Obviously client service is not a top priority at Telkom!!
Good day
Its now 20 days later and I have still not received any feedback from yourselves. Another debit order is going off soon. I am going to get legal advise about this matter and the refund of the bank charges from Telkom. This is totally unacceptable and I am going to have to refer this to the Ombudsman and CPA for assistance.
Obviously client service is not a top priority at Telkom!!