Telkom internet

I have had no internet access on my LTE data Sim card for the past week. I had visited the telkom store and phoned the customer services many times and to no avail. Every time I call the customer care on 180: 1. I get disconnected every time as they are helping me 2. I call again and have to re explain my problem 3. The customer care people keep on repeating the same things to do, which I have done various times. 4. I am a technical person and after much experience know that the issue is a network problem as there is suddenly no coverage in certain areas. 5. I cannot get any support or any ticket to be logged to notify telkom that there is a fault. 6. I have a lot of patience but you know its difficult to not get upset with *********** people assisting me.

I await some response from telkom as I am going to cancel my contract if no resolution is achieved.