Telkom internet - a waste of money

Telkom has the worst network coverage. Since before the 2020 lockdown my uncapped wifi has been very very slow. Yesterday I contacted Telkom customer care to find out why I could not connect to my work VPN. 25min of holding to speak to an agent, finally spoke to an agent, just to be told that they could not help me. I was told that they would log a fault and escalate it. When I asked about the slow internet, they said that I must just consider the FUP. I totally understand the FUP, but this problem has been going on since before the lockdown. Whether it is the 1st day of the month or the last day, the internet is slow all the time. I am really considering canceling my contract, although my 24monts is not up yet. I am not willing to pay for a service that I do not receive. Very disappointed in Telkom's service and products