Telkom internet a joke

Telkom's internet connection has been completely unstable over the past few weeks.

I called the customer service line over a week ago to find out what the issue was and found out that they are changing their roaming provider from MTN to Vodacom. I was given the standard 'click here and do this' instructions that doesn't really solve the problem at all.

Firstly, why was the changeover not planned better to minimise the impact on customers? Secondly, when the problems arose why were customers not informed proactively instead of letting your customers suffer until they have to phone the service line just to find out Telkom is aware of the issue? Lastly when, if ever will this be fixed or should I just move to a different service provider now?

I work from home and I am dependent on my internet connection for earning my salary and today I couldn't even participate in Skype meetings due to poor and sometimes no connection.