Telkom Internet

I Have telkom internet since saturday 26/10/18 i have no internet according to numerous phone calls a cable has been ****** and they don't know if it will be replaced they do not think so. I requested advise of what i should do now according to Telkom if i want wireless i have to cancel current service which will take a month and re-apply for wireless then i would also have to pay 900 for the Telkom router on the contract that i have cancelled. I told them i don't want the router as what was i going to do with it, its on their side that they are breaking the contract with no service but yet i am the one loosing all the way on the other side they advised me that i have to keep on paying my Telkom bill even if there is no service when and if the fault gets resolved they would credit me and this could take up to 3 months.